IT Support Technician

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Main Tasks

• provides technical support to IT user
• advises users on how to resolve hardware and software problem
• installs and upgrades hardware, cables, operating systems and/or appropriate softwar
• facilitates user access to system
• refers more complex or intractable problems to appropriate IT professional
• researches possible solutions in user guides, technical manuals and other document
• maintains a log of work in progress, calls received, actions taken and problems detecte
• reports on commonly occurring queries to detect underlying problem

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