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Compliments & Complaints

Your feedback is important to us

Cornwall College’s aim is to ensure that its courses and its care of students are of high quality.  However, sometimes things may go wrong and you may want to complain. Please read the complaints policy and procedure that explains the steps you need to take to make a complaint.

Complaints Form 2018-19


Document Categories: Complaints Policy and Procedure, Forms

Publish date: 26 September 2018

Expiry date: N/A

File Type: Adobe PDF

Download File

Complaints Policy and Procedure 2018-19


Document Categories: Complaints Policy and Procedure, Policy

Publish date: 26 September 2018

Expiry date: N/A

File Type: Adobe PDF

Download File

To make a complaint, please send a completed Complaints Form to:

  Write to:
Curriculum and Quality Team
Cornwall College
Tregonissey Road
St Austell
Cornwall
PL25 4DJ

The Education and Skills Funding Agency has an obligation under the Apprenticeships, Skills, Children and Learning Act 2009 to ensure that providers of education and training are receptive to genuine expressions of dissatisfaction and that complaints are dealt with promptly, fairly and proportionately. If you are not satisfied with the outcome of a complaint once it has exhausted the Cornwall College complaints procedure you can complain to the Education and Skills Funding Agency who will investigate to ensure that our Complaints Procedure is working effectively and that that any decisions made are reasonable.

www.gov.uk/complain-further-education-apprenticeship