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Compliments & Complaints

Your feedback is important to us

Cornwall College’s aim is to ensure that its courses and its care of students are of high quality.  However, sometimes things may go wrong and you may want to complain. Please read the complaints management policy that explains the steps you need to take to make a complaint.

Complaint Management Policy

Document Categories: Complaints Policy and Procedure, Policy

Publish date: 28 November 2023

Expiry date: N/A

File Type: Adobe PDF

Download File

Complaint Form-v2-1

Document Categories: Complaints Policy and Procedure

Publish date: 17 October 2023

Expiry date: N/A

File Type: Word Document

Download File

Write to:

Complaints Office
Cornwall College St Austell
Tregonissey Road
St Austell
PL25 4Dj

To make a complaint, please send a completed Complaints Form to:

The Education and Skills Funding Agency has an obligation under the Apprenticeships, Skills, Children and Learning Act 2009 to ensure that providers of education and training are receptive to genuine expressions of dissatisfaction and that complaints are dealt with promptly, fairly and proportionately. If you are not satisfied with the outcome of a complaint once it has exhausted the Cornwall College complaints procedure you can complain to the Education and Skills Funding Agency who will investigate to ensure that our Complaints Procedure is working effectively and that that any decisions made are reasonable.