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Supporting You

Supporting You

We are committed to supporting all of our learners, from initial advice and guidance when applying for a course, through a tutorial system during your studies as well as careers advice and guidance when planning your next step.

View our Code of Conduct here – LEARNER CODE OF CONDUCT

In light of the current COVID-19 situation we also have a COVID-19 Code of Conduct here – COVID-19 Code of Conduct

Please see our student guide for all the information you might need about life at the college

View our Student Guide hereSTUDENT GUIDE 2020/21

Learning Adviser Teams

If you are a FE student and you have significant concerns or support needs that your tutors can’t help with, a Senior Learning Adviser will be available to talk it through and investigate any issues if necessary. These issues may be about your studies, personal concerns, or the kinds of support you are receiving at college. There is a Senior Learning Adviser for each of our campuses and they will be happy to help you where needed.

If you are a FE student aged 16-18 you will also have a Personal Learning Adviser (PLA) to guide you through your learning and provide you with personal support and mentoring. Your PLA will oversee all parts of your study programme and they will also work closely with your subject specialist tutors to help you achieve your goals.

If you are an HE student you will have a Personal Tutor who will be your first point of contact for academic and personal support. In addition, you will also have an HE Senior Tutor who will work with you and your course team to ensure you are able to access additional wider personal and academic support and will be happy to provide additional support and guidance as needed. For more complex support queries, talk to our Disability Adviser – disabilityadviser@cornwall.ac.uk.

Support for You

We have a Student Experience Team available on campus, and remotely, if you have any concerns or support needs that your Programme Manager can’t help with.  This could be academic support, support for your health and welfare or any other personal support.  The team can support all students including FE, HE, apprentice and adults.

Engagement and Progression Officers (EPOs) are available on your campus and in your student social space to support you with anything from personal issues, support for your next steps, financial support or support for your health and welfare. They can arrange or signpost you to other support available in college or enable access to outside agencies such as counselling services.  They will also arrange visiting speakers and agencies to support positive health and well-being and organise enrichment and personal development activities on campus.

Study Support Officers and Learning Centre staff can support you with using resources, IT software and to develop your academic skills to be successful.

You also have access to a social space on campus and will belong to the Cornwall College Student Union, CCSU, for lots of fun activities and for you to have a say in college life!

Student Experience Managers ensure that you can get the support you need on campus.  All of the student experience team will work closely with your teachers to help you achieve your goals.

We have lots of other support available too including preparing you for the workplace and special educational needs and disability provision.  Click here to find out more about this support. https://www.cornwall.ac.uk/supporting-your-learning/  Our HE students with complex support queries can also talk to our Disability Adviser – disabilityadviser@cornwall.ac.uk

Financial Support

Please see our financial support page for more information about the range of support packages available to our students.  These include

  • student bursaries for transport
  • free college meals
  • childcare support funding
  • hardship funds
  • accommodation bursaries

Applications take place online but if you need any support you can contact the curriculum administrator for your subject or a member of the student experience team on campus who can point you in the right direction of the support to apply for and how.

Health & Welfare

If you’re going to do well in your studies, it’s important that you’re happy, healthy and safe. So if you do find yourself in difficulties we have experienced advisers to help address your needs. If you need it, we can help you with:

  • Up-to-date information on health matters
  • Contact with outside agencies (such as a counselling service)
  • Contact with local doctors

Every campus has a Student Liaison Officer, who can support you in these areas as well as co-ordinating local Student Union activities and events.

Careers Information, Advice & Guidance

The Cornwall College Group (TCCG) aims to provide a comprehensive careers service with tailored interactions enabling students to engage proactively in decisions about their future career journey.  We have a pro-active team of Careers Officers, Industrial Placement & Work Experience Co-ordinators and Engagement and Progression Officers who will work alongside course teachers to support students to make well informed decisions about training, education, work options alongside an understanding of their own potential which will develop their employability and long term contribution to both the local and national labour markets.  This free and confidential service is for potential, current and past students and is available all year round at all. 

Your course will also arrange for activities to promote careers in your chosen subject including visits to work places and visiting employers.

Safeguarding

Making sure that you are safe and enjoying your life at college is really important to us – so it’s at the centre of all our planning. Everyone here at college has an important role to play in safeguarding the welfare of children, young people and vulnerable adults, and preventing abuse. All our staff complete compulsory safeguarding training and we have Safeguarding Officers for each of our campuses and off site provision. Students are also trained to ensure that they know how to keep themselves and others safe.  We work with our Safeguarding Children Partnership and the Safeguarding Adults Board to create a strong Safeguarding Policy.

To contact our Safeguarding team call: 01209 617888 or e-mail safe@cornwall.ac.uk

View our Safeguarding page