We're the TOP FE College for Education and Training in Cornwall

Customer Service for Health and Social Care Settings – Level 2 (Online)

Ask a Question Course Brochure How to Apply 
LOCATION & START DATE
Cornwall College St Austell - as required
Cornwall College St Austell - as required
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Children, Schools & Families Find out more
ATTENDANCE
Distance Learning

Customer Service for Health and Social Care Settings – Level 2 (Online)

Customer Service for Health and Social Care Settings Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.

The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.

Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.

What you will learn

• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs

Entry requirements

19+, Currently live in England, Resident in the UK/EU for 3+ years, L1 Literacy Initial Assessment, Computer access

Assessment

Online, written submissions to an assessor

Progression

L2 Adult Care Diploma

Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.

Read more on the exciting developments at St Austell & Camborne


• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs

19+, Currently live in England, Resident in the UK/EU for 3+ years, L1 Literacy Initial Assessment, Computer access

Online, written submissions to an assessor

L2 Adult Care Diploma

Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.

Read more on the exciting developments at St Austell & Camborne


Dates & Locations

Adult Employer Training
  • Location - Cornwall College St Austell
  • Start Date - As required
  • Tuition Fees: £0.00*
            
    *Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

    MORE INFORMATION ON FINANCIAL SUPPORT
    Information for School Leavers
    Information for ages 19+
  • Apply Now

  • Location - Cornwall College St Austell
  • Start Date - As required
  • Tuition Fees: £0.00*
            
    *Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

    MORE INFORMATION ON FINANCIAL SUPPORT
    Information for School Leavers
    Information for ages 19+
  • Apply Now
Share

Course Code 13882-OTH-23, 13882-OTH-24

Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

Customer Service for Health and Social Care Settings – Level 2 (Online) Level 2 Cornwall College St Austell https://www.cornwall.ac.uk/wp-content/uploads/2023/12/Customer-Service-for-Health-and-Social-Care-Settings.jpg Care, HealthandSocialCare, Carer, CustomerService, Communication
Cornwall College Career Dashboard

Why choose a career in Children, Schools & Families?

#thecareercollege

Nursery Assistant

£ 

Average salary

Find our more about a career as a
Nursery Assistant

Teacher

£ 

Average salary

Find our more about a career as a
Teacher

Teaching Assistant

£ 

Average salary

Find our more about a career as a
Teaching Assistant

FE Lecturer

£ 

Average salary

Find our more about a career as a
FE Lecturer