Customer Service for Health and Social Care Settings – Level 2 (Online)
Cornwall College St Austell - as required
Cornwall College St Austell - as required
Level 2 Levels Explained
12 weeks
Children, Schools & Families Find out more
Distance Learning
Customer Service for Health and Social Care Settings – Level 2 (Online)
Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
What you will learn
• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs
Entry requirements
19+, Currently live in England, Resident in the UK/EU for 3+ years, L1 Literacy Initial Assessment, Computer access
Assessment
Online, written submissions to an assessor
Progression
L2 Adult Care Diploma
Cornwall College St Austell
Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.
Read more on the exciting developments at St Austell & Camborne
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs
Cornwall College St Austell
Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.
Read more on the exciting developments at St Austell & Camborne
Case studies
I managed to gain a Level 3 Paediatric First Aid certificate and attended conferences that I would otherwise not be privy to. I had the opportunity to fundraise for Childrens Hospice Southwest as part of a module and was privileged enough to visit Little Harbour, a truly humbling experience. I went into employment as the Charity Coordinator and Youth Worker for TICTAC Liskeard. The setting is within Liskeard School and Community College grounds and I love that I have a broad range of experience with children and young people and that I am able to apply the knowledge achieved throughout my studies.
I have thoroughly enjoyed my five years studying at The Cornwall College Group. The teaching and support from the lecturers has been fantastic. I would 100% recommend studying here for anyone looking to start their career working with children. I have learnt so many skills on the courses that I now use day to day in my job role. I’m looking at lots of different options for how I want my career to progress, maybe becoming an Early Years Advisor, at the moment I’m keeping all my options open.
Studying at Cornwall College was an excellent experience. The staff at both campuses were outstanding and really went the extra mile to support the learning journey for all of us. The range of modules were excellent and up-to-date and highly relevant to my chosen profession. Completing my Degree with Cornwall College has provided opportunities and experiences that I could only have hoped for with another institution
Related Topics
Dates & Locations
- Location - Cornwall College St Austell
- Start Date - As required
- Tuition Fees: Tuition Fees: £0.00*
*Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.
MORE INFORMATION ON FINANCIAL SUPPORT
Information for School Leavers
Information for ages 19+ - Apply Now
- Location - Cornwall College St Austell
- Start Date - As required
- Tuition Fees: Tuition Fees: £0.00*
*Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.
MORE INFORMATION ON FINANCIAL SUPPORT
Information for School Leavers
Information for ages 19+ - Apply Now
Course Code 13882-OTH-23, 13882-OTH-24
Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.
Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.
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