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6 results found

Principles of Customer Service Certificate

Level 2 • Part-time • Offsite


Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business. If you work, or aspire to work, in customer service - this NCFE level 2 (VRQ) course can help you improve your skills and make sure every customer has a great experience.

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Business Diploma

Level 2 • Full-time • Cornwall College St Austell


Have lots of ideas about how to make money? Really into parties and events and would love to organise some? Love interacting with people and would enjoy sales? The Level 2 Business course is for you. Giving you the grounding you need in the variety of career paths in Business the Level 2 is the perfect place to dip your toe in the water, It will provide you with an understanding of how marketing, human resources, accounts, operations, sales, project teams, management teams, directors and customer service interlink to achieve business aims and objectives. You’ll be working within the exciting atmosphere of The Creative and Digital Academy, collaborating on a wide range of projects, performances and exhibitions with fellow academics and creatives. Our vibrant and diverse spaces mean you’ll be engaging with musicians, dancers, gamers, filmmakers and actors, all working together to grow the creative and business landscape in Cornwall. ?

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BA (Hons) Business Enterprise

Level 6 • Full-time • Cornwall College Camborne


This Level 6 top-up degree brings business studies right up to date by preparing the managers and directors of tomorrow with insight into enterprise, ethics, governance, human resources, marketing and performance management. You will have the opportunity to conduct live consultancy work with local and national companies, to apply theoretical skills to practical situations and to develop your employability skills through enterprise. The emphasis is on developing enterprising solution-orientated graduates who will stand out in the employment market place. Your existing skills will be developed through a series of lectures, seminars and problem-based learning opportunities. The more theoretical aspects of business studies will be contextualised into real world business settings and you are encouraged to nurture your problem solving talents. Work-based learning is explored within all modules and the opportunity to engage directly with companies as a consultant is embedded within our Consultancy Project Module.

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Principles of Business and Administration Certificate

Level 2 • Part-time • Cornwall College Camborne


The NCFE level 2 Certificate in Principles of Business Administration gives you the knowledge to work in a range of different environments in a business administration role. Whether you would like to brush-up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for, or would like to work for in the future.

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Principles of Team Leading Certificate

Level 2 • Distance Learning • Cornwall College St Austell


If you're looking to develop your team leading skills to manage a team effectively, this fully online level 2 Certificate in Principles of Team Leading will help you do just that. This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them. You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.

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Digital Skills For Work (Business) Certificate

Level 2 • Part-time • Offsite


Almost all businesses today use digital technology. For many roles, you need to understand how to use digital skills to help the business thrive. With our NCFE level 2 Digital Skills for Work qualification, you willl learn how to apply digital skills more effectively in a business setting. You will learn how to identify sources of information to meet business needs, how to collect and store important data the right way, and how to use online meeting technology to collaborate with others.

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  Across The Cornwall College Group


Business For The Environment & Land-based Sector Equine & Animal Science

Level 2 • Full-time • Duchy College Stoke Climsland


Learners will be provided with an understanding of the principles of business within the environmental and land-based sector, and how these can be applied in practice. You will investigate the structure of the equine, and overall animal industry, and the principal organisations within it. You will explore regulations and legislation relevant to the industry, and develop the knowledge of common business operations and the simple administrative tasks. Please note: It may be possible for you to receive funding for this course, please contact us for further details. This course is for adults aged 19+.

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BA (Hons) International Business Management (With Professional Golf)**

Level 6 • Full-time • Cornwall College St Mellion


As business becomes increasingly global, the need for effective management within organisations becomes paramount and the opportunities for graduates expands. You will study the management of international business, and how the key theoretical approaches can be used in practice. You will get the opportunity to develop and apply business and management skills both within and outside of the formal programme. Business will not be your only interest, you will have a passion for the game of golf and want to develop your game further. Our BA (Hons) International Business Management programme is sympathetically timetabled so that you can fully engage with our golf performance development programme, including competing in professional events, and our 10-12 weeks training in Southern Europe. The programme is intensive, with the primary delivery taking place over 22 weeks from September to April. This intensive delivery model, with activity seven days a week, ensures that the academic and golf performance development delivery is completed ahead of Easter when the UK golf season starts. During the summer, students work either in positions within industry or practising, planning and managing their golf development. The BA (Hons) International Business Management (with Professional Golf) aims to: Produce students who are knowledgeable, analytical, forward thinking and highly employable in an international business environment. Allow students to develop their critical thinking and understanding of the factors and issues involved in managing international businesses. Develop key transferable skills and autonomy of learning. Ensure currency of delivery throughout the programme. Provide opportunity for students to practice and develop business and management skills within and outside of the formal programme. Additional costs/fee information: Additional programme costs of £9500.00 to cover the costs of all accommodation, unlimited golf, use of all resort facilities, weekly internal competitive golf events, coaching and performance management, liaison with your existing coach when required, opportunity to play in the Portugal Pro Golf Tour events, airport transfers in Portugal. Initial deposit of £500.00 (deducted from your final year programme costs). Accommodation deposit £250.00. For more information regarding the programme costs and accommodation: Tristan.lindsay@cornwall.ac.uk

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BA (Hons) Golf Club Management

Level 6 • Full-time • Lindfield Golf Club


This programme is fully embedded in the golf industry and taught exclusively on golf resorts. It has been created after significant work directly with key industry members - in particular, the GCMA, and Colt Mackenzie, McNair (CMM) - identifying the best industry practice and reflecting the need for work-ready graduates of the highest calibre. Within the programme, you will develop an understanding of all aspects of golf-club management - delivered over a 22-week teaching profile, with at least ten additional weeks in working in the field during the summer term, or the end-of term breaks. Alongside this, students will be able to gain real hands-on experience within the golf club that they are based at (this work may be paid or unpaid), during term-time. During the winter term, the programme will move to southern Europe for a minimum of two weeks - allowing the students to understand the differing models and expectations of golf clubs with Europe.

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