IT Support Technician Apprenticeship with Technopoly

Technopoly are looking for an IT Support Apprentice to join their team based in Newquay. At Technopoly you will play a key role in the delivery of high-quality technical IT support to their customers. As an IT Support Apprentice you will learn a range of skills to enhance your current knowledge of IT to build towards a career in support and IT.

What will the apprentice be doing?

A typical day at Technopoly will involve:

• Working with our team members to support customers using our software
• Independently making and answering customer calls
• Applying knowledge of our products to support customer queries
• Using our online support portal you will categorise and prioritise customers and their queries
• Organising customer queries into a ticketing system
• Directing tickets towards the appropriate team member
• Triaging tickets on the support desk
• Show understanding of our two main products to answer generic queries that arise
• Assessing tickets and carry out tasks like, identifying and resolving bugs in the software, actioning training requests and work development requests

As you gain confidence and knowledge in our products you will be able to:

• Answer more advanced technical queries (level 1 and 2 queries)
• Be involved in customer purchases by setting up the products documentation to match our customers branding
• Get involved with product testing which will help to keep your knowledge of our products and software up to date
• Diversify your skills and engage with other in-house training and other exciting opportunities, such as being part of our monthly update cycles and training in customer facing roles

What training will the apprentice take and what qualification will the apprentice get at the end?

• You will attend Cornwall College St Austell one day a week (during term times)
• You will achieve a Level 3 Digital Support Technician qualification