Digital Support Technician Apprenticeship Standard
Cornwall College St Austell - as required
18 Months (including gateway)
Work-based
Course information
The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:
Digital Applications Technician: A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.
Digital Service Technician: A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.
• Administering and configuring Office 365 applications.
• Digital Security
• Digital Services report
• Digital Information Management Systems
• Digital Technologies-Common digital office technologies
• Modern digital infrastructures
• Backing up data securely
• Secure handling of data
• Major types of risk and threats
• Operational importance of information security
• Operational aspects of risk
• Software and Hardware
• IT Fundamentals
Cornwall College St Austell
Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.
Read more on the exciting developments at St Austell & Camborne
Find out more about our St Austell campus
Events
Open Event at Bicton College
16-19 Adult Apprenticeship University- Dates
18th January 2025, 10:00am - 12:00pm
26th April 2025, 10:00am - 12:00pm
Open Event & Taster at St Austell Campus
16-19 Adult Apprenticeship University- Dates
8th February 2025, 10:00am - 12:00pm
8th May 2025, 5:00pm - 7:00pm
Related Topics
Course Code 10175-STA-00
Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.