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Digital Support Technician Apprenticeship Standard

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LOCATION & START DATE
Cornwall College St Austell - as required
Cornwall College St Austell - as required
LEVEL
Level 3 Levels Explained
DURATION
18 Months (including gateway)
LEARNING AREA
Digital Academy Find out more
ATTENDANCE
Work-based

Digital Support Technician Apprenticeship Standard

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

Digital Applications Technician: A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

Digital Service Technician: A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

What you will learn

There are two pathways within the Digital Support Technician standard – Digital Application Technician and Digital Service Technician. During the apprenticeship they will cover the following areas:

• Administering and configuring Office 365 applications.
• Digital Security
• Digital Services report
• Digital Information Management Systems
• Digital Technologies-Common digital office technologies
• Modern digital infrastructures
• Backing up data securely
• Secure handling of data
• Major types of risk and threats
• Operational importance of information security
• Operational aspects of risk
• Software and Hardware
• IT Fundamentals

Entry requirements

Employers will set individual entry requirments. English and Maths at level 2 must be achieved prior to gateway.

Assessment

You will be assessed via EPA, Knowledge test x2, case study, presentation and interview.

Progression

Successful employment within the IT industry. Depending on specifics of job role, possible progression on to the Level 4 Software Developer.

Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.

Read more on the exciting developments at St Austell & Camborne


There are two pathways within the Digital Support Technician standard – Digital Application Technician and Digital Service Technician. During the apprenticeship they will cover the following areas:

• Administering and configuring Office 365 applications.
• Digital Security
• Digital Services report
• Digital Information Management Systems
• Digital Technologies-Common digital office technologies
• Modern digital infrastructures
• Backing up data securely
• Secure handling of data
• Major types of risk and threats
• Operational importance of information security
• Operational aspects of risk
• Software and Hardware
• IT Fundamentals

Employers will set individual entry requirments. English and Maths at level 2 must be achieved prior to gateway.

You will be assessed via EPA, Knowledge test x2, case study, presentation and interview.

Successful employment within the IT industry. Depending on specifics of job role, possible progression on to the Level 4 Software Developer.

Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.

Read more on the exciting developments at St Austell & Camborne


Related Topics

Dates & Locations

Apprenticeship
  • Location - Cornwall College St Austell
  • Start Date - As required
  • Tuition Fees: £0.00*
            
    *Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

    MORE INFORMATION ON FINANCIAL SUPPORT
    Information for School Leavers
    Information for ages 19+
  • Apply Now

  • Location - Cornwall College St Austell
  • Start Date - As required
  • Tuition Fees: £0.00*
            
    *Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

    MORE INFORMATION ON FINANCIAL SUPPORT
    Information for School Leavers
    Information for ages 19+
  • Apply Now
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Course Code 10175-STA-00, 10175-STA-00

Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

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