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Digital Support Technician Apprenticeship Standard

Level 3

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Key Info

Learning Area   Digital Academy
Delivery Mode   Work-based
Duration   18 Months (including gateway)


Dates & Locations

Course Type   Apprenticeship
Location   Cornwall College St Austell
Start Date   As required

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

Digital Applications Technician: A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

Digital Service Technician: A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

  What You Will Learn

There are two pathways within the Digital Support Technician standard – Digital Application Technician and Digital Service Technician. During the apprenticeship they will cover the following areas:

• Administering and configuring Office 365 applications.
• Digital Security
• Digital Services report
• Digital Information Management Systems
• Digital Technologies-Common digital office technologies
• Modern digital infrastructures
• Backing up data securely
• Secure handling of data
• Major types of risk and threats
• Operational importance of information security
• Operational aspects of risk
• Software and Hardware
• IT Fundamentals

  Entry Requirements

Employers will set individual entry requirments. English and Maths at level 2 must be achieved prior to gateway.

  Assessment

You will be assessed via EPA, Knowledge test x2, case study, presentation and interview.

  Progression

Successful employment within the IT industry. Depending on specifics of job role, possible progression on to the Level 4 Software Developer.

  Gallery


 

  Tags


# Digital # IT # Technology

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

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  Profile

Alex Ley

A photo of Alex Ley

For the last three years, I have been working at Pivotal across engineering and product management on the Cloud Foundry open source project, which is having a significant impact on enterprises wanting to transform how they deliver software to their customers. Recently I have taken on a new role in Pivotal's Labs division, working with our customers to help them re-platform and modernise their applications on Pivotal Cloud Foundry. My role requires me to understand a range of computing abstractions, from the hardware to the containerisation technology; the fundamentals I learned at Cornwall College are still valuable today.

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Cornwall College https://www.cornwall.ac.uk/wp-content/uploads/2020/05/glenn-carstens-peters-npxXWgQ33ZQ-unsplash-scaled.jpg Digital, IT, Technology