Officially Outstanding - Read MoreCMI Level 3 First Line Management & Leadership
Ideal for the development of Supervisors, First Line Managers, Project Managers and Shift Managers
Who is it aimed at?
These qualifications are designed to support aspiring, ‘new to the role’ and practicing first line managers engaged in supervising or managing a team to achieve clearly defined outcomes. They will set and monitor goals and objectives by providing instruction, direction and guidance and manage day to day operational and project activities as key elements of their role. Learners who are aspiring to a management role may progress to job roles such as:
- Team Leader
- Supervisor
- Project Officer
- Shift Manager
- Foreperson
The course offers learners the flexibility to undertake relevant units to support their own specific development needs, whilst gaining a recognised and respected professional qualification.
Delivery and duration
These units are delivered face-to-face at our St Austell campus with tutor supported sessions on Microsoft teams. Each unit has a credit score to enable you to achieve the required programme qualification – award, certificate or diploma.
First Line Management & Leadership Level 3
Award
At least one module to the minimum of 5 credits, plus a written work-based assignment – £595
An award develops your knowledge by focusing on a specific area relevant to your job, plus a written work-based assignment.
Certificate
Combination of modules to the minimum of 13 credits, plus written work-based assignments per unit – £995
(Please note this price may vary depending on the number of modules undertaken) The certificate is flexible, allowing you to choose modules that suit your needs and build your skills.
All prices include access to CMI online resources, study materials, tutor support, CMI membership and qualification registration.
Click on a module below to find out more:
Choose individual modules or save with a Certificate
Our CMI Level 3 Award is designed to be flexible – you can choose to study individual modules at £595 each or opt for a Certificate pathway, where we’ve paired two complementary modules that work brilliantly together.
By choosing a Certificate, you’ll benefit from a discounted rate of £995 – saving you £200 compared to booking the modules separately.
Take a look at the Certificate options and upcoming start dates in the table below.
| Units | Day 1 | Day 2 | Day 3 | Day 4 |
|---|---|---|---|---|
| 337 Professional Development as a First Line Manager + 331 Approaches to Managing and Leading People and Teams | 5th Feb 26 | 6th Feb 26 | 12 Feb 26 | 13 Feb 26 |
| 334 Contributing to the Management of Change + 336 Managing Problems and Decision Making | 16th April 26 | 17th April 26 | 23rd April 26 | 24th April 26 |
| 335 Contributing to the Management of a Project + 332 Stakeholder Communication for First Line Managers | 4th June 26 | 5th June 26 | 11th June 26 | 12th June 26 |
Entry requirements
CMI does not specify entry requirements but learners should have sufficient capability in their working role at the right level to undertake the learning and assessment.
Progression opportunities
Upon successful completion of an Award, learners may choose to progress to further learning within the suite of Level 3 Qualifications in Principles of Management and Leadership, such as completing the Certificate or Diploma.
With CMI being the only chartered professional body in the field of management & leadership, CMI courses are of the highest quality & demonstrate management and leadership capabilities across a range of sectors and industries to employers. Successful learners will be eligible for Foundation Chartered Manager (fCMgr) status, on completion of the Level 3 Qualifications in First Line Management and Leadership (subject to retention of CMI Membership).
Following completion at Level 3, learners may wish to continue their personal and professional development by undertaking further CMI qualifications, such as the CMI Level 5 Qualifications in Management and Leadership, with the goal of achieving Chartered Manager status.
Register your interest or ask a question
Professional Development as a First Line Manager (337) – 7 Credits
28 October and 11 Nobember 2025 and mandatory 1 hour Teams tutorial on 20 November – St AustellTutor support available on teams
Understand how to grow in the professional manager role through development of knowledge, behaviours and capabilities, supporting personal growth, motivation and career progression. Understand how to work ethically and demonstrate accountability, whilst supporting a respectful, inclusive work culture for your team.
Know how to impact on own self-esteem, fulfilment, mental wellbeing and resilience, bringing these benefits to your team and organisation’s ability to succeed.
Understand time management techniques and tools, how to prioritise activities and approaches to planning and create a dynamic professional development plan to support the achievement of own goals.
Register your interest
Approaches to Managing and Leading People and Teams (331) – 7 Credits
25 November and 9 December 2025 and mandatory 1 hour Teams tutorial on 11 December – St AustellTutor support available on teams
Understand how leadership theories, management styles and practical methods can be employed with impact, to engage, motivate and inspire people and teams.
Know how to provide leadership direction through setting SMART objectives, monitoring progress and providing clear guidance and feedback, supporting people and improving performance. Understand the principles, legislation and policies relating to the delivery of equity, diversity, inclusion and wellbeing in the workplace and their impact on the team and the organisation.
Register your interest
Managing Problems and Decision Making (336) – 6 Credits
13 January and 27 January 2026 and mandatory 1 hour Teams tutorial on 29 Janaury – St AustellTutor support available on teams
Understand the principles of problem-solving and decision-making and know how to apply recognised approaches, technology, models and techniques to problem-solve and make decisions, within an organisational context. Understand how to collate and interpret data to support problem-solving, timely decision-making, key stakeholders’ needs and support achievement of organisational goals. Know how to gather, assess and analyse different types of data and information and how to report findings for different business purposes within legal and organisational guidelines.
Register your interest
Organisational Awareness for First Line Managers (330) – 8 Credits
10 February and 24 February 2026 and mandatory 1 hour Teams tutorial on 26 February – St AustellTutor support available on teams
Understand the structure of different organisations, and how they are influenced by culture, values and ethics. Understand how to set, monitor and manage objectives and performance to meet an organisation’s strategic business plan and how a manager can contribute to the achievement of organisational goals and success. Understand the impact of internal and external factors on organisations and how to plan for them. Know how to effectively disseminate a strategic business plan to team members and key stakeholders to help meet organisational objectives and monitor and manage performance.
Register your interest
Stakeholder Communication for First Line Managers (332) – 8 Credits
10 March and 24 March 202 and mandatory 1 hour Teams tutorial on 26 March – St AustellTutor support available on teams
Understand how to effectively communicate with colleagues, team members and key stakeholders through a range of approaches, channels and evolving technology to build and sustain successful collaborative relationships. Know how to collaborate and develop key stakeholder relationships, identifying and supporting improvement opportunities, to drive organisational success. Understand how to be flexible and agile in communicating key information to engage and inspire others to meet operational objectives and enhance organisational performance.
Register your interest
Contributing to the Management of a Project (335) – 7 Credits
31 March and 21 April 2026 and mandatory 1 hour Teams tutorial on 20 April – St AustellTutor support available on teams
Understand the project lifecycle, designated roles and use of project management tools, including how to identify potential risks and dynamically deal with issues, delivering project tasks and objectives in a structured manner to successful completion. Know how to plan, co-ordinate, implement, monitor & review a project, including key management of human & physical resources.
Register your interest
Supporting People Throughout the Employee Life Cycle (340) – 6 Credits
5 May and 19 May 2026 and mandatory 1 hour Teams tutorial on 28 May – St AustellTutor support available on teams
Understand how to support people throughout the employee lifecycle, assisting them to fully meet their role and responsibilities. Know how to identify and contribute to the ongoing development of individuals and the team, identifying individual learning needs, providing opportunities for them to work towards personal and professional goals, including the provision of mentoring, coaching and continuous professional development, to allow them to thrive within the organisation.
Understand how to facilitate cross-team working to support delivery of organisational objectives.
Register your interest
Delivering Organisational Activities (333) – 6 Credits
2 June and 16 June 2026 and mandatory 1 hour Teams tutorial on 18 June – St AustellTutor support available on teams
Understand the role of operational activities and how these are planned, managed and delivered successfully. Know how to communicate operational plans to people and teams, allocate and manage resources, mitigate risks and quality-assure outcomes to ensure best practice. Understand how to support people and teams to achieve operational outcomes within the rules, complying with legal, regulatory and organisational requirements.
Register your interest
Budgeting for First Line Managers (338) – 6 Credits
30 June and 14 July 2026 and mandatory 1 hour Teams tutorial on 16 July – St AustellTutor support available on teams
Understand how effective financial management is essential for an organisation to succeed, effectively managing resources to implement team and organisational plans.
Know how a first line manager role contributes to the financial health of an organisation, through effective monitoring of budgets, delivering value for money and identifying cost efficiencies. Know how to harness the capability of technology to identify ways to manage individuals and teams more efficiently, streamline workflows, improve communication and how innovations can support the achievement of organisational goals.
Register your interest
Contributing to the Management of Change (334) – 8 Credits
28 July and 18 August 2026 and mandatory 1 hour Teams tutorial on 20 August – St AustellTutor support available on teams
Understand the reasons, types and scope of Organisational Change, and how internal and external factors influence operational decision-making. Know how to contribute to the effective delivery and implementation of Change and how to sensitively support your Team, including how to recognise the potential benefits for individuals, teams and the organisation and how barriers and challenges can be overcome, applying appropriate tools, techniques and approaches to manage the effects of Change. Know how to effectively manage and improve the organisation’s performance metrics relating to sustainability and ‘net carbon zero’, through managing energy-saving and cost-reducing measures.
Register your interest