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Customer Service Practitioner Apprenticeship

Level 2

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Key Info

Learning Area   Business School
Delivery Mode   Work-based
Duration   12 Months (Minimum) - 18 Months

Dates & Locations

Course Type   Apprenticeship Programme
Location   Cornwall College St Austell
Start Date   As required

This apprenticeship gives you the chance to choose and tailor your training to the job role of your dreams, leading to potential careers in business, marketing, sales, customer service or HR. With a focus on developing essential customer service skills at its core you will spend time at college (usually one day per week) learning skills and theory to help you in the workplace.

We recommend that your start with this Level 2 apprenticeship, as this will give you and excellent grounding in all aspects and help you to decide on your future specialism. On successful completion there is the option of progressing onto the Level 3 programme.

You can expect to rake part in workshops delivered by industry experts with current knowledge, skills and experience within their specialist areas. Ongoing support from a team of highly qualified mentors/coaches to prepare for end point assessment as the successful completion of the apprenticeship programme.

You will love the opportunity to network with other apprentices throughout the programme, sharing best practice, developing skills and knowledge from wider industry experts enabling you to develop in a specialist occupation and build the foundations of your future career.

  What You Will Learn

A variety of skills to help you in the workplace, such as:

Influencing skills
organisation and time management
Dealing with conflict and challenge
Self-development and self-awareness
Understanding your organisation
Effective communication skills teamwork
Customer experience
In addition to this core apprenticeship, we also offer additional qualifications to allow you to develop a particular specialism in the business world that will help your organisation. These can include short courses* in:

Learning and development
Social media
Digital marketing
Health and safety
Web design

  Entry Requirements

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need English and maths GCSEs at grade 3, plus any criteria specific to you employer. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


The Level 3 Business Administration Apprenticeship, there will may also be a new Customer Service Apprenticehip available at the time you complete this course (these new programmes are still being developed in partnership with industry and awarding bodies).


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# Apprenticeship # CustomerServicePractitioner # BusinessSchool

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

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