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Found 2 results

Food Service Diploma

Level 2 • Full-time • Cornwall College St Austell

If you enjoy dealing with people and enjoy the social side of dealing with customers, then this is the course for you and will be your first step to a career in the Hospitality Industry. Level 2 is ideal if you work in the food and beverage service industry in front of house, or you want to move into that role. You'd like to fill in any gaps in your front of house skills, perhaps to advance to a more senior position. The first thing you’ll notice about this course is that it’s about practical learning – you’ll be spending a lot of time in the restaurant and our other outlets, learning by doing as you work. You’ll be looking at everything: Different methods of food service, Health and Safety, Different types of Drinks available and the knowledge behind these, Payments, Money handling and Billing. You will be working within the college outlets dealing and serving everyday customers as you progress through the course. As a Level 2 course, this diploma is all about introducing you to the hospitality industry and developing your essential skills. You’ll be learning from experienced professionals, who are there to give you the very best start to your career. These qualifications can help you to progress in a wide range of hospitality roles including: • Bar staff • Table or counter service • Kitchen assistant • Housekeeping • Administration

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Principles of Customer Service Certificate

Level 2 • Part-time • Offsite

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business. If you work, or aspire to work, in customer service - this NCFE level 2 (VRQ) course can help you improve your skills and make sure every customer has a great experience.

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  Across The Cornwall College Group

Uniformed Services Diploma Level 1

Level 1 • Full-time • Duchy College Stoke Climsland

This course is a fantastic opportunity for learners who are interested in progressing on to a level 2 course in Sport, Outdoors or Military and Protective Services. There is a very large practical element to the course including elements of fitness and team sports. For learners wanting to apply for one of the forces; it will enable learners "to prepare to make a recruitment application or provide a basis for further study and progression towards the entry qualification of a specific service."

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