These paragraphs and steps are used in all clients docs.

Important

The version of the agent must match the version of Connection Server. For example, HTML Access 2.5 is the version that is included with Horizon Agent and Connection Server 6.0.1. HTML Access 2.4 is the version included with Horizon Agent and Connection Server 6.0.

With the Real-Time Audio-Video feature, audio input devices and audio output devices work without requiring the use of USB redirection, and the amount of network bandwidth required is greatly reduced. Analog audio input devices are also supported.

Important

If you are using a USB microphone, do not connect it from the Connect USB Device menu in Horizon Client. To do so routes the device through USB redirection, so that the device cannot use the Real-Time Audio-Video feature.

The preferred webcam is used on the remote desktop if it is available, and if not, another webcam is used.

If files are open in the desktop, save and close them.

Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the remote desktop or published application. Underscores (_) are not supported in server names. If the port is not 443, you also need the port number.

If you are outside the corporate network and require a VPN connection to access remote desktops and published applications, verify that the client device is set up to use a VPN connection and turn on that connection.

Obtain login credentials, such as a user name and password, RSA SecurID user name and passcode, RADIUS authentication credentials, or smart card personal identification number (PIN).

Obtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than mycompany.com.

If you plan to use the RDP display protocol to connect to a remote desktop, verify that the AllowDirectRDP agent group policy setting is enabled. For information, see the Configuring Remote Desktop Features in Horizon document.

Verify that you have a USB microphone or another type of microphone installed and operational on your client system.

Verify that you have a USB webcam installed and operational on your client system.

Verify that you are using the VMware Blast display protocol or the PCoIP display protocol for your remote desktop.

Obtain the following information from your system administrator:

Instructions about whether to turn on a VPN (virtual private network) connection.

Server name to use for connecting to the server.

If the port is not 443, the port number to use for connecting to the server.

Credentials for logging in, such as an Active Directory user name and password, RSA SecurID user name and passcode, RADIUS authentication credentials, or smart card personal identification number (PIN).

Domain name for logging in.

Instructions about whether you can use Touch ID authentication.

For more information about the administrative tasks involved in setting up an embedded RSA SecurID software token, see the Horizon Client document for your device.

The desktop must be checked out.

You must have a network connection.

1

If a VPN connection is required, turn on the VPN.

2

(Optional) To log in as the currently logged-in Windows domain user, click the Options button in the upper-right corner of the menu bar and select Log in as current user.

This setting is available only if the Log in as current user feature is installed on the client system.

3

If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials, enter the next generated number on the token.

Do not enter your PIN and do not enter the same generated number entered previously. If necessary, wait until a new number is generated.

4

In the list of remote desktops that appears, tap the arrow (>) next to the desktop.

5

Tap the Servers button in the upper-left corner of the Horizon Client Home window.

A list appears, showing the servers that you previously connected to.

6

On the Horizon Client Home window, tap the Menu icon in the upper-right corner of the window.

7

Tap the name of the server to use for accessing your remote desktop.

You might be prompted to enter your user name and password for accessing the remote desktop.

8

If you accessed the desktop from a desktop shortcut, if prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.

9

In the Applications folder, double-click VMware Horizon Client.

10

Click Continue to start the remote USB services, or click Cancel to use Horizon Client without the remote USB services.

If you click Continue, you must provide system credentials. If you click Cancel, you can enable the remote USB services later.

Note

The prompt to start the remote USB services appears the first time you start Horizon Client. It does not appear again, regardless of whether you click Cancel or Continue.

11

Click the New Server icon on the Horizon Client Home window.

12

Enter the server name and a port number if necessary, and click Connect.

An example using a nondefault port is view.company.com:1443.

13

If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the credentials and click Login.

14

If the Horizon Client Home window displays server shortcuts, double-click the shortcut for the server that accesses the desktop and supply credentials.

a

If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the credentials and click Continue.

b

Enter your user name and password in the login dialog box.

15

Enter your user name and password and select a domain.

16

If the desktop security indicator turns red and a warning message appears, respond to the prompt.

17

Double-click a remote desktop or published application to connect to it.

If you are connecting to a published desktop, and if the published desktop is already set to use a different display protocol, you are prompted to either use the protocol that is set or have the system log you off the remote operating system so that a connection can be made with the protocol that you selected.

Note

If you are entitled to only one remote desktop on the server, Horizon Client connects to that remote desktop automatically.

18

Tap a remote desktop or published application to connect to it.

If you are connecting to a published desktop, and if the desktop is already set to use the Microsoft RDP display protocol, you are prompted to have the system log you off the remote operating system so that a connection can be made with the PCoIP display protocol or the VMware Blast display protocol.

19

Select a remote desktop or published application from the same server or a different server.

Option

Action

Select a different remote desktop or published application on the same server

In the desktop and application selection window, double-click a different remote desktop or published application.

Select a remote desktop or published application on a different server

If you are entitled to multiple remote desktops or published applications, so that the desktop and application selection window is open, click the Disconnect from Server button in the left side of the toolbar in the desktop and application selection window and disconnect from the server. If you are entitled to only one remote desktop or published application, and the desktop and application selection window is not open, you can select File > Disconnect from Server from the menu bar and then connect to a different server.

20

If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.

After you connect to a desktop or published application for the first time, a shortcut is saved to the Horizon Client Home window. The next time you want to connect to the remote desktop or published application, you can tap the shortcut instead of entering the server name.

Browser

Version

Chrome

81, 83

Internet Explorer

11

Safari

12, 13

Firefox

76, 77

Microsoft Edge

44, 81, 83

VMware Workspace ONE Web

The latest version in the Apple App Store (iOS devices) or Google Play Store (Android devices).