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Understanding Tenant Support in Social Housing Certificate

Level 2

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Key Info

Learning Area   Business School
Delivery Mode   Part-time
Duration   12 weeks


Dates & Locations

Course Type   Adult
Location   Offsite
Start Date   06/09/2021
Fees   Tuition Fees: £406.00


Course Type   Adult
Location   Offsite
Start Date   06/09/2021
Fees   Tuition Fees: £406.00

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in. This fully online NCFE Level 2 course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems.

  What You Will Learn

You will learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.
You will gain an introduction to the social housing sector, and an understanding the principles of safeguarding and equality and diversity.

You will also learn to:

Understand mental and physical ill health.
Understand reasons for problematic behaviour.
Understand issues affecting isolated tenants.

  Entry Requirements

No entry requirements

  Assessment

Online

  Progression

Possible progression: Apprenticeships; employment

  Gallery


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  Tags


# TenantSupport # SocialHousing # CustomerService # Safeguarding # Community

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

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Cornwall College Array TenantSupport, SocialHousing, CustomerService, Safeguarding, Community