Bicton College
Open Event at Bicton College
- 18 Jan 25
- 26 Apr 25
Principles of Customer Service TQUK Certificate Level 2 (Online)
LOCATION & START DATE
Online - as required
Online - as required
DURATION
12 weeks
12 weeks
ATTENDANCE
Distance Learning
Distance Learning
Course information
This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. You will be able to develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships
Aged 19+ at the beginning of the academic year and will need to have the right to study in the UK and been a resident for a minimum of 3 years.
The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy/principles. Materials for internal assessment must be submitted to The Equal Platform for approval prior to use and must be mapped to the relevant unit, learning outcome and assessment criteria. All learning outcomes must be met to achieve a Pass – there is no grading.
Level 2 Diploma in Customer Service
Level 3 Diploma in Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service
Level 3 Certificate in Principles of Customer Service
Online
Study from anywhere with the flexibility and convenience of our online courses. Access high-quality learning materials and interactive sessions through our user-friendly online platform, designed to bring education directly to you. Whether you’re at home, at work, or on the go, you’ll enjoy a seamless learning experience supported by expert tutors and engaging resources. Discover a world of opportunity and achieve your goals on your schedule, with the freedom to learn in a way that suits your lifestyle.
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Start your application
| Course type | Adult Employer Training |
| Apply now | |
| Tuition Fees: £0.00
If you are aged 19+, the cost of the course will depend on your circumstances. Detailed information can be found in our Financial Support Section. Financial support for ages 19+ |
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Course Code 13829-OTH-24
Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.
Principles of Customer Service TQUK Certificate Level 2 (Online)
Level 2
Online
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