Principles of Customer Service Certificate

Businesses urged to grasp growth opportunity at apprenticeship event 

19th January 2022

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£3,000 apprenticeship hire cash boost extended

6th October 2021

A financial boost for employers who take on an apprentice has been extended until January. 

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Blog: Getting ready for college!

23rd August 2021

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Blog: Top tips for results week

6th August 2021

You’ve done it, you’ve reached the long-awaited month of August - here is what you need to know next.

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Star students celebrated at dazzling awards ceremony

8th July 2021

The region’s largest college group has honoured the achievements of its top students with a dazzling award ceremony at the world famous Eden Project.

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Customer Service Practitioner Apprenticeship

Level 2 • Work-based • Offsite

This apprenticeship gives you the chance to choose and tailor your training to the job role of your dreams, leading to potential careers in business, marketing, sales, customer service or HR. With a focus on developing essential customer service skills at its core you will spend time at college (usually one day per week) learning skills and theory to help you in the workplace. We recommend that your start with this Level 2 apprenticeship, as this will give you and excellent grounding in all aspects and help you to decide on your future specialism. On successful completion there is the option of progressing onto the Level 3 programme. You can expect to take part in workshops delivered by industry experts with current knowledge, skills and experience within their specialist areas. Ongoing support from a team of highly qualified mentors/coaches to prepare for end point assessment as the successful completion of the apprenticeship programme. You will love the opportunity to network with other apprentices throughout the programme, sharing best practice, developing skills and knowledge from wider industry experts enabling you to develop in a specialist occupation and build the foundations of your future career.

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CIM Professional Certificate In Digital Marketing Level 4

Level 4 • Part-time • Offsite

This qualification is aimed at the aspiring professional digital marketer who wishes to gain knowledge and skills to succeed and progress within a career in marketing. The course is designed for anyone with a working knowledge of marketing therefore experience of operational marketing is desirable. Plus, this course would also be perfect for you if you have accrued extensive experience in marketing practice but have no formal related qualifications. This course has been structured to reflect the need for a flexible and bite-size approach for today’s professional marketer. The course is made up of three modules, delivered online, one afternoon per week (1.30pm – 5.30pm) over 21 weeks (7 weeks, per module). Plus, you will be supported by the tutor via one-to-one online session and undertake self-study to complete each module. Additional to the course fee, you will need to pay a membership and assessment fee directly to CIM. APPLIED MARKETING: In this module, you will learn about the role of marketing in the organisation and the key concepts that underpin the activities of the marketer. You will explore the marketing environment, customer behaviour in the digital age, market research and the marketing planning process. This will include the marketing mix and a tactical planning framework to aid marketing effectiveness. Module structure The module comprises three units with two learning outcomes each. Each learning outcome will be covered by the related assessment criteria and will be assessed by way of examination. By the end of this module you should be able to: Unit 1: The Marketing Concept Understand the contribution of marketing to the organisation (15%) Know what influences customer behaviour across a range of contexts (15%) Unit 2: Analysis and Insight Understand the factors and trends in the marketing environment and how they affect marketing (15%) Know a range of options for gathering relevant marketing information (15%) Unit 3: Marketing Mix Understand the application of the marketing mix within different marketing contexts (20%) Know how to apply and adapt the marketing mix to satisfy customer needs and business goals (20%) Assessment: Examination The examination will comprise multiple-choice questions to be completed in a controlled assessment. PLANNING CAMPAIGNS: This module gives you the knowledge and skills to plan and implement successful campaigns that deliver real results for an organisation. You will learn the campaign planning process including how to analyse an organisation’s current position. You will also learn how to set campaign objectives, implement a campaign then measure and evaluate its success to aid continuous improvement in the fast-changing world of marketing. Module structure The module comprises three units of two learning outcomes each. Each learning outcome will be covered by the related assessment criteria and will be assessed by way of assignment. By the end of this module you should be able to: Unit 1: Campaign Process Understand the process of planning a campaign (15%) Know how to undertake an internal and external situational analysis (15%) Unit 2: Planning Campaigns in Action Know how to develop a successful campaign plan (30%) Understand how to implement a plan in practice (20%) Unit 3: Campaign Success Understand the principles of monitoring a marketing campaign (10%) Know how to undertake a post campaign evaluation (10%) Assessment: Assignment The assessment will require submission of an assignment based on a theme and an organisation of choice. DIGITAL MARKETING: This module focuses on the importance of the ever-evolving, dynamic digital landscape. You will develop skills to improve digital marketing performance and explore the challenges and opportunities within the digital environment. You will also use a range of tools to plan how to enhance an organisation’s effectiveness in the digital age. Module structure The module comprises three units with two learning outcomes each. Each learning outcome will be covered by the related assessment criteria and be assessed by way of a portfolio/assignment. By the end of this module you should be able to: Unit 1: Digital Techniques Understand digital marketing tools and techniques (15%) Assess different applications of digital marketing (15%) Unit 2: Digital Enhancement Know how to integrate digital and offline marketing (15%) Understand approaches to enhancing stakeholder engagement (20%) Unit 3: Digital Management Know how to develop a digital marketing plan (20%) Apply and adapt digital marketing analysis (15%) Assessment: Portfolio/Assignment The assessment will require submission of a portfolio/assignment based on a theme and an organisation of choice.

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CIM Professional Certificate In Digital Marketing Level 4: Planning Campaigns

Level 4 • Part-time • Offsite

Our online, Planning campaigns module gives you the knowledge and skills to plan and implement successful campaigns that deliver real results for an organisation. You will learn the campaign planning process including how to analyse an organisation’s current position. You will also learn how to set campaign objectives, implement a campaign then measure and evaluate its success to aid continuous improvement in the fast-changing world of marketing. Module structure The module comprises three units of two learning outcomes each. Each learning outcome will be covered by the related assessment criteria and will be assessed by way of assignment. By the end of this module you should be able to: Unit 1: Campaign Process Understand the process of planning a campaign (15%) Know how to undertake an internal and external situational analysis (15%) Unit 2: Planning Campaigns in Action Know how to develop a successful campaign plan (30%) Understand how to implement a plan in practice (20%) Unit 3: Campaign Success Understand the principles of monitoring a marketing campaign (10%) Know how to undertake a post campaign evaluation (10%) Assessment: Assignment The assessment will require submission of an assignment based on a theme and an organisation of choice.

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