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Principles of Customer Service Certificate

Level 2

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Key Info

Learning Area   Business School
Delivery Mode   Part-time
Duration   12 weeks
Course Code   10168-OTH-22,10171-OTH-22


Dates & Locations

Course Type   Adult
Location   Offsite
Start Date   12/09/2022
Fees   Tuition Fees: £362.00


Course Type   Adult
Location   Offsite
Start Date   04/01/2023
Fees   Tuition Fees: £362.00

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business.
If you work, or aspire to work, in customer service - this NCFE level 2 (VRQ) course can help you improve your skills and make sure every customer has a great experience.

  What You Will Learn

You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback, and how to successfully promote products and services.

You will also:

Learn how to deliver excellent customer service and how to provide a great customer experience.
Learn from feedback and promote products and services.

  Entry Requirements

No entry requirements

  Assessment

Online

  Progression

Possible progression: Apprenticeships or employment

  Gallery


 

  Tags


# CustomerService # Feedback # Service # Business

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

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Cornwall College https://www.cornwall.ac.uk/wp-content/uploads/2020/10/CC-CUSTOMER-SERVICE-2.jpg CustomerService, Feedback, Service, Business