Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business.
If you work, or aspire to work, in customer service - this NCFE level 2 (VRQ) course can help you improve your skills and make sure every customer has a great experience.
What You Will Learn
You will also:
Learn how to deliver excellent customer service and how to provide a great customer experience.
Learn from feedback and promote products and services.
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Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.