Principles of Customer Service Certificate (TQUK) (Online)

Ask a Question Course Brochure How to Apply 
LOCATION & START DATE
Virtual - as required
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Business School Find out more
ATTENDANCE
Distance Learning

Principles of Customer Service Certificate (TQUK) (Online)

Further Education Bursaries for Adults (19+)
At Cornwall College we want to remove as many barriers to learning as possible. If you are starting a full-time study programme with us we have a number of bursaries available to financially support you with your studies.

Find out more about funding options or Call us on 0330 123 2523

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business.

If you work, or aspire to work, in customer service - this Fully online TQUK level 2 course can help you improve your skills and make sure every customer has a great experience.

LOCATION & START DATE
Virtual - as required
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Business School Find out more
ATTENDANCE
Distance Learning

What you will learn

The TQUK level 2 Certificate in Customer Service will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback, and how to successfully promote products and services.

You will also:

- Learn how to deliver excellent customer service and how to provide a great customer experience.
- Learn from feedback and promote products and services.

Assessment

Online

Progression

L3 Business Administration

Virtual

With a variety of courses to choose from all with expert tutor support through out online learning campus, you can find the right course to progress your career. Take a look through our range of online qualifications and find the perfect course for you – click here


The TQUK level 2 Certificate in Customer Service will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback, and how to successfully promote products and services.

You will also:

- Learn how to deliver excellent customer service and how to provide a great customer experience.
- Learn from feedback and promote products and services.

Online

L3 Business Administration

Virtual

With a variety of courses to choose from all with expert tutor support through out online learning campus, you can find the right course to progress your career. Take a look through our range of online qualifications and find the perfect course for you – click here


Related Topics

What next?

How to Apply Attend an Open Event Download a Brochure Ask a Question

Dates & Locations

  • Course type Adult
  • Level - Level 2
  • Location - Virtual
  • Start Date - As required
  • Fees - Tuition Fees: £0.00
  • Apply Now
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Course Code 13829-OTH-22

Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

Principles of Customer Service Certificate (TQUK) (Online) Level 2 Virtual https://www.cornwall.ac.uk/wp-content/uploads/2020/03/CC-BUSINESS-CUSTOMER-SERVICE-scaled.jpg Business, CustomerService, TQUK, Online