Principles of Customer Service Certificate

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LOCATION & START DATE
Offsite - 4 January 2023
Offsite - 10 April 2023
Offsite - 18 September 2023
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Business School Find out more
ATTENDANCE
Part-time

Principles of Customer Service Certificate

Customer Service Practitioner smiling at customer Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for the success of a business.
If you work, or aspire to work, in customer service - this NCFE level 2 (VRQ) course can help you improve your skills and make sure every customer has a great experience.

LOCATION & START DATE
Offsite - 4 January 2023
Offsite - 10 April 2023
Offsite - 18 September 2023
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Business School Find out more
ATTENDANCE
Part-time

What you will learn

You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback, and how to successfully promote products and services.

You will also:

Learn how to deliver excellent customer service and how to provide a great customer experience.
Learn from feedback and promote products and services.

Entry requirements

No entry requirements

Assessment

Online

Progression

Possible progression: Apprenticeships or employment

Offsite

You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback, and how to successfully promote products and services.

You will also:

Learn how to deliver excellent customer service and how to provide a great customer experience.
Learn from feedback and promote products and services.

No entry requirements

Online

Possible progression: Apprenticeships or employment

Offsite

Dates & Locations

  • Course type Adult
  • Level - Level 2
  • Location - Offsite
  • Start Date - 4 January 2023
  • Fees - Tuition Fees: £362.00
  • Apply Now

  • Course type Adult
  • Level - Level 2
  • Location - Offsite
  • Start Date - 10 April 2023
  • Fees - Tuition Fees: £362.00
  • Apply Now

  • Course type Adult
  • Level - Level 2
  • Location - Offsite
  • Start Date - 18 September 2023
  • Fees - Tuition Fees: £362.00
  • Apply Now
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Course Code 10171-OTH-22, 10161-OTH-22, 10168-OTH-23

Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

Principles of Customer Service Certificate Level 2 Offsite https://www.cornwall.ac.uk/wp-content/uploads/2020/10/CC-CUSTOMER-SERVICE-2.jpg CustomerService, Feedback, Service, Business