This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers including people who use services, their supporters, visitors, health professionals and providers of other services.
This qualification will focus on the study of customer service in health and social care and is suitable for people working in a range of jobs roles both health and social care specific and non-specific i.e. receptionist, cleaner, retail assistant.
The objectives of this qualification are to help learners:
• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.
The course is flexible and can be delivered in venues across Devon and Cornwall.
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*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.